Privacy Policy

DSM Property Maintenance Ltd is a property maintenance company registered in England and Wales. Company registration number: 16664287.

Our registered address and principal place of business is in Essex. We operate across the Tendring and Colchester districts.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or by calling 01255 754320.

We may collect the following personal information when you use our website or contact us:

• Your name
• Your email address
• Your phone number
• Your property address (when reporting a maintenance issue)
• Details of your enquiry or maintenance request
• Any photos or files you choose to upload

We do not collect payment card details through our website.

We use the information you provide to:

• Respond to your enquiry or maintenance report
• Arrange and carry out property maintenance work
• Communicate with you about jobs in progress
• Send you quotes or invoices where relevant
• Improve our services and website

We will not use your information for marketing purposes without your explicit consent.

We process your personal data on the following legal bases under UK GDPR:

• Contract: where processing is necessary to fulfil a service you have requested
• Legitimate interests: to respond to enquiries and manage our business operations
• Legal obligation: where we are required to retain records by law

We do not sell or rent your personal data to third parties.

We may share your information with:

• Trusted subcontractors or tradespeople involved in carrying out your work, where necessary
• Our software and communication providers (such as email and messaging platforms), who process data on our behalf under appropriate agreements
• Regulatory or legal authorities, where required by law

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

In general:

• Enquiry and contact records: up to 2 years
• Job and works records: up to 6 years (for legal and accounting purposes)

After this period, data is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict how we process your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use cookies to improve your browsing experience. Where we use analytics tools, these are subject to your consent via our cookie notice.

We do not use cookies to track you across other websites or for advertising purposes.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure.

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. We encourage you to review it periodically.